Capitol Hill Mansion Update

Our cancellation policy

We are constantly updating our cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by local governments. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective April 20, 2020, we have implemented the following updates to our cancellation policy, including some clarification and further explanation of existing procedures.

Individual reservations:

For existing reservations for stays until December 31, 2020, we allow:
- Free modifications subject to availability and/or any rate differences
- Free cancellations with the following exception.

For new reservations made between April 1 and December 31, 2020, for any future arrival date we allow:
- Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
- Free cancellations up to 24 hours before arrival date

Our commitment to health, safety and security

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests. On a daily basis, we ensure that they meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps the Capitol Hill Mansion Bed and Breakfast Inn is taking include:

Associate Health, Safety and Knowledge: CHM employees – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:

• Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily operations, we are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
• Ongoing Training: In addition to training on housekeeping and hygiene protocols, housekeeping is also completing enhanced COVID-19 awareness training.

Cleaning Products and Protocols: Our housekeepers use cleaning products and protocols which are effective against viruses, including:

• Guest Rooms: CHM uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Public Spaces: CHM has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms and even room keys.
• Back of House: In the spaces where employees work “behind the scenes,” the CHM is increasing the frequency of cleaning and focusing on high-touch areas like employee entrances, laundry room and staff offices.

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